Service Delivery
Account Rolls-Royce Deutschland

Accountabilities
for

Thomas Hackett


Systems Administrator

Conducts and co-ordinates operational support activities and implementation
of service offerings for the PS2000 wide area network.

* Ensures as 2nd Level Support:
  • Technical advice to key users for all system related issues.
  • Analysis of system requirements and –outages
  • Solution research relating to problem occurrences and coordination of system enhancements.
  • Central point of contact for software suppliers, EDS-wide support teams and customer key users.
* Monitors / documents support and project histories.
* Checks distributed computer and network designs, to choose appropriate strategies for operational support and to ensure efficient usage of resources
* Contributes to EDS-wide strategic planning for PS2000

Skills
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*		 Usage of Office Applications
PC Hardware / Networks
HTML / Internet
SAP
English / German		 ...............................
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...............................		 Advanced
Professional
Advanced
Certified
Bilingual