34060 Systems Administrator

  • Under general direction, 
  • implements and supports local area network (LAN) and campus area network (CAN) hardware and software.
  • Analyzes customer workflow and procedures to recommend operational support tools and technologies to satisy customer needs. 
  • Ensures workstations/server data integrity by evaluating, implementing and managing appropriate software/hardware solutions. 
  • Acts as a liason between the customer, suppliers, and other technical groups to resolve network and hardware problems. 
  • Analyzes performance problems and recommends solutions to enhance functionality, reliability and/or usability. 
  • Participates on project teams in the implementation of new/upgraded designs. 
  • Implements operational support standards and procedures relating to change management, performance management, and security. 
  • Recommends changes and improvements to existing standards. 
  • Ensures data/media recoverability by implementing a schedule of system backups, and database archive operations. 
  • Develops site administration documentation.
  • Provides user orientation on hardware, software and network operations. 
  • Keeps abreast of emerging operational support technologies and industry trends.

34070 Systems Administrator Advanced

  • Under minimal direction, 
  • coordinates operational designs, develops support plans, coordinates implementations, and provides second level support for local area network (LAN), campus area (CAN), and wide area network (WAN) solutions encompassing heterogeneous platforms. 
  • Develops system support requirements by reviewing and analyzing customer business processes and evaluating available EDS and/or supplier capabilities. 
  • Leads project teams in implementing new or upgraded designs and coordinates project efforts with support groups. 
  • Provides technical support for marketing initiatives through participation in proposals and marketing studies.
  • Creates plans that support implementation of changes. Participates in reviews. 
  • Advises on distributed network computing issues. 
  • Establishes and maintains security and integrity standards and controls. 
  • Ensures support plans and services meet customer needs and expectations. 
  • Assists in the evaluation, testing and recommendations of hardware, software, and network configurations based on customer need. 
  • Coaches others in the application of new operational support technologies. 
  • Analyzes user requirements and statistics to identify trends and resolve performance issues. 
  • Coordinates and approves updates of the site administration documentation. 
  • Keeps abreast of emerging operational support technologies and industry trends. 
  • Recomends appropriate price/performance improvement opportunities.

34080 Systems Administrator Senior

  • Under broad direction
  • leads and coordinates the operational support and implementation activities for local area network (LAN), campus area network (CAN), and wide area network (WAN) service offerings encompassing hetergoeneous platforms. 
  • Assists leadership in determining tactical and strategic direction of the organization as it relates to emerging operational support technologies. 
  • Researches, analyzes, and recommends new operational support technologies, tools, and techniques. 
  • Coaches others on the application of new operational support technologies. 
  • Provides technical support for marketing initiatives through participation in proposals and marketing studies. 
  • Reviews distributed computing and network designs to select appropriate operational support strategies and ensure efficient use of resources. 
  • Conducts system support design and performance evaluation reviews. 
  • Identifies, develops, and updates operational support standards and procedures. 
  • Participates with corporate strategic planning teams. Keeps abreast of emerging operational support technologies and industry trends. 
  • Recommends price/performance improvement opportunities.