Systems Administrator - Certificates

34060 Systems Administrator

Under general direction,
implements and supports local area network (LAN) and campus area network (CAN) hardware and software.
Analyzes customer workflow and procedures to recommend operational support tools and technologies to satisy customer needs.
Ensures workstations/server data integrity by evaluating, implementing and managing appropriate software/hardware solutions.
Acts as a liason between the customer, suppliers, and other technical groups to resolve network and hardware problems.
Analyzes performance problems and recommends solutions to enhance functionality, reliability and/or usability.
Participates on project teams in the implementation of new/upgraded designs.
Implements operational support standards and procedures relating to change management, performance management, and security.
Recommends changes and improvements to existing standards.
Ensures data/media recoverability by implementing a schedule of system backups, and database archive operations.
Develops site administration documentation.
Provides user orientation on hardware, software and network operations.
Keeps abreast of emerging operational support technologies and industry trends.

Under minimal direction,
coordinates operational designs, develops support plans, coordinates implementations, and provides second level support for local area network (LAN), campus area (CAN), and wide area network (WAN) solutions encompassing heterogeneous platforms.
Develops system support requirements by reviewing and analyzing customer business processes and evaluating available EDS and/or supplier capabilities.
Leads project teams in implementing new or upgraded designs and coordinates project efforts with support groups.
Provides technical support for marketing initiatives through participation in proposals and marketing studies.
Creates plans that support implementation of changes. Participates in reviews.
Advises on distributed network computing issues.
Establishes and maintains security and integrity standards and controls.
Ensures support plans and services meet customer needs and expectations.
Assists in the evaluation, testing and recommendations of hardware, software, and network configurations based on customer need.
Coaches others in the application of new operational support technologies.
Analyzes user requirements and statistics to identify trends and resolve performance issues.
Coordinates and approves updates of the site administration documentation.
Keeps abreast of emerging operational support technologies and industry trends.
Recomends appropriate price/performance improvement opportunities.

Under broad direction
leads and coordinates the operational support and implementation activities for local area network (LAN), campus area network (CAN), and wide area network (WAN) service offerings encompassing hetergoeneous platforms.
Assists leadership in determining tactical and strategic direction of the organization as it relates to emerging operational support technologies.
Researches, analyzes, and recommends new operational support technologies, tools, and techniques.
Coaches others on the application of new operational support technologies.
Provides technical support for marketing initiatives through participation in proposals and marketing studies.
Reviews distributed computing and network designs to select appropriate operational support strategies and ensure efficient use of resources.
Conducts system support design and performance evaluation reviews.
Identifies, develops, and updates operational support standards and procedures.
Participates with corporate strategic planning teams. Keeps abreast of emerging operational support technologies and industry trends.
Recommends price/performance improvement opportunities.