34060 Systems Administrator
- Under general direction,
- implements and supports local area network (LAN) and campus area network (CAN) hardware and software.
- Analyzes customer workflow and procedures to recommend operational support tools and technologies to satisy customer needs.
- Ensures workstations/server data integrity by evaluating, implementing and managing appropriate software/hardware solutions.
- Acts as a liason between the customer, suppliers, and other technical groups to resolve network and hardware problems.
- Analyzes performance problems and recommends solutions to enhance functionality, reliability and/or usability.
- Participates on project teams in the implementation of new/upgraded designs.
- Implements operational support standards and procedures relating to change management, performance management, and security.
- Recommends changes and improvements to existing standards.
- Ensures data/media recoverability by implementing a schedule of system backups, and database archive operations.
- Develops site administration documentation.
- Provides user orientation on hardware, software and network operations.
- Keeps abreast of emerging operational support technologies and industry trends.
34070 Systems Administrator Advanced
- Under minimal direction,
- coordinates operational designs, develops support plans, coordinates implementations, and provides second level support for local area network (LAN), campus area (CAN), and wide area network (WAN) solutions encompassing heterogeneous platforms.
- Develops system support requirements by reviewing and analyzing customer business processes and evaluating available EDS and/or supplier capabilities.
- Leads project teams in implementing new or upgraded designs and coordinates project efforts with support groups.
- Provides technical support for marketing initiatives through participation in proposals and marketing studies.
- Creates plans that support implementation of changes. Participates in reviews.
- Advises on distributed network computing issues.
- Establishes and maintains security and integrity standards and controls.
- Ensures support plans and services meet customer needs and expectations.
- Assists in the evaluation, testing and recommendations of hardware, software, and network configurations based on customer need.
- Coaches others in the application of new operational support technologies.
- Analyzes user requirements and statistics to identify trends and resolve performance issues.
- Coordinates and approves updates of the site administration documentation.
- Keeps abreast of emerging operational support technologies and industry trends.
- Recomends appropriate price/performance improvement opportunities.
34080 Systems Administrator Senior
- Under broad direction
- leads and coordinates the operational support and implementation activities for local area
network (LAN), campus area network (CAN), and wide area network (WAN) service offerings encompassing hetergoeneous platforms.
- Assists leadership in determining tactical and strategic direction of the
organization as it relates to emerging operational support technologies.
- Researches, analyzes, and recommends new operational support technologies, tools, and techniques.
- Coaches others on the application of new operational support technologies.
- Provides technical support for marketing initiatives through participation in proposals and marketing
studies.
- Reviews distributed computing and network designs to select appropriate operational support strategies and ensure efficient use of
resources.
- Conducts system support design and performance evaluation reviews.
- Identifies, develops, and updates operational support standards and procedures.
- Participates with corporate strategic planning teams. Keeps abreast of emerging operational support technologies and industry
trends.
- Recommends price/performance improvement opportunities.
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